Thank you for your enquiry.
Please read our terms and conditions before placing your order.
Thank you for your enquiry.
Please read our terms and conditions before placing your order.
Terms and Conditions for when ordering cakes through Cambridgeshire Sugarcraft Supplies LTD, also known as Cakes by CSS.
Please accept our terms and conditions before ordering.
These terms form the basis of the contract between our customer and our business. These Terms, your Order and your Order confirmation are considered by us to set out the whole agreement between you and us for the sale of goods. It is your responsibility to check all details in the order confirmation are complete and accurate as this is the document we work to when completing your order.
Basis of Sale any samples, drawings or descriptions we issue, and any descriptions or illustrations contained on our website are issued solely to provide you with an approximate idea of the cakes they describe and remain the property of Our company.
Quotations are valid for a period of 30 calendar days from the date of issue. Cake sizes quoted are in inches and are based on the diameter of the cake. Cakes are 3-4 inches deep as standard. If you would like a deeper cake this needs to be requested at the time of booking.
No contract is made with you until we have received the booking fee. Once your booking fee has been received you are in a legally binding contract with our business.
Taster boxes are available for wedding bookings. Please be aware the flavours in the boxes may vary and may not always have your preferred flavour in them. Taster boxes cost £25.00, if you do go ahead and book your cake with us then this will be taken off the final total. Taster boxes must be ordered and paid for before the booking fee is paid.
We warrant that on delivery or collection the Cakes shall conform to their description as set out in the order Confirmation, be of satisfactory quality and comply with all food safety, statutory and regulatory requirements in the UK. We will not be held responsible for customer disappointment of the design or the interpretation of the cake as long as it is made in line with the customer’s pre agreed requirements set out in the order confirmation and will face no consequent liability. It is the customers responsibility to ensure all details within the order confirmation and sketch are correct and meet their exact requirements.
The warranty does not apply to any defect in the Cakes arising from wilful damage, accident, negligence by you or any third party, if you use the cake in a way, we do not recommend, your failure to follow our instructions or any alterations you or any third party carry out.
Our cakes are made in an environment where nuts, egg, milk, gluten and other allergens are present. We cannot guarantee that any cake is entirely nut free although we make every effort to ensure that allergies are accommodated. Please also note the colours we use may have an adverse effect, especially in children.
We understand the time and creativity that goes into designing and creating cakes so therefore do not copy other cake maker’s work. Pictures may be sent to allow for guidance and inspiration, but we cannot give an exact replica of any cake. Where colour swatches are provided, we will do our best to match as close as we deem possible. Exact colour matches are not guaranteed.
Fresh flowers are not included in the price of any wedding cake design. If a wedding cake is to be dressed with fresh flowers these are to be provided by your florist. NB. Please note some flowers are not suitable for use as a cake decoration. Ask your florist for details regarding toxicity. We cannot be liable for any contamination to our food product that may arise from their misuse. We recommend that your florist liaise directly with us to confirm detail about the size of cake being dressed to avoid any miscommunication.
From time-to-time certain materials for our cakes may become obsolete. This is totally out of our control; however, we will do our best to select replacement products to reflect the original design as closely as possible.
If your cake contains figures made from sugar paste, whilst edible, we do not advise that they be eaten, due to the possible presence of dowels for reinforcement. All our figures are handmade, and therefore, whilst we try to capture the characteristics of a particular person if requested (such as with eye colour, hair colour, hair length, glasses etc), we cannot guarantee a true likeness. It is your responsibility to provide images for our reference. If images are not provided standard figures shall be used.
Stacked cakes contain dowels in each tier to provide support and these should be removed before consumption.
The cake is a fresh product containing no additives or preservatives and it is our right to assume consumption on the day requested. Cakes should be stored in a dry place, at room temperature, away from direct sunlight and sources of heat in the box provided. Cakes where fondant has been used should not be refrigerated.
Our company and the customer expressly agree that the cakes and all goods purchased from Lour company remain the property of Our company until paid for in full.
All orders may be collected free of charge from Our company by prior arrangement. We accept no responsibility for any damage sustained to the cake once it has left the premises.
If delivery has been requested, we will deliver the cake at an additional cost. We will deliver it on the day set out in the order confirmation to the address provided. We do not offer specific delivery times. Our company will always do the best it can to ensure delivery dates agreed are achieved for the provision of the goods or services however the Company cannot accept liability for delays and time shall not be of the essence.
When delivering to a wedding venue, we will contact the venue in advance to arrange a mutually convenient time for delivery. If we set up the wedding cake, we shall take a photograph of the cake before leaving and, where possible, obtain a signature from the venue confirming the cake has been received in good condition. Should the venue need to set up the cake themselves we shall explain how the cake is to be displayed and where possible obtain a signature to verify we have done so. Once the cake has been delivered, we are unable to accept and liability for any damage sustained to the cake thereafter nor any failure to follow the instructions provided.
If the cake is delivered with a stand, a security deposit and hire charge will be payable with the final balance. The stand must be returned to us in a good, clean condition within 5 days of the wedding. Upon the return of the stand the deposit will be refunded.
The price of your cake will be as set out in your order confirmation. No Vat is payable on the cakes. A 25% booking fee is required for wedding cake orders (subject to a minimum of £50) and a 50% booking fee for all other cakes. For Wedding Cakes, a detailed order confirmation will be issued detailing the final balance and payment details. No further payment reminders will be sent, and it is the responsibility of the client to ensure payment is on time.
Please note all booking fees are non-refundable but can be transferred to a new date.
For wedding cakes, the balance must be paid in cleared monies one month before the cake delivery, with all other cakes it must be paid in one week before this can be over the phone, or in our Peterborough store with cash or card. If paying by debit or credit card, please allow 3 working days for payment to clear. Late payments will incur a £25 charge.
If payment is not received by the date specified this shall be constituted as breach of contract by the client. We reserve the right to hold the order until payment is made in full. When payment is late, we accept no responsibility should we be unable to purchase the required stock or equipment to make the cake as laid out in the order confirmation. In these circumstances the cake will be made as close to the order confirmation as possible with no -redress or liability on our company.
Cancelation, postponements and alterations-
(Cancellation, postponement and alterations in the event of a cancellation by yourselves)
Less than two calendar month prior to the date = cost of any preparations/models made and supplies already paid for.
In the event of a postponement, the payment due remains the same as a cancellation. Subject to availability we will carry the monies paid forward to the new date. Please be aware that we will only do this on one occasion. Any further postponements will be classes as a cancelation.
You may, prior to 8 weeks before the wedding day, or 7 days for celebration cakes, amend or cancel your order by providing us with written notice. In the case of alterations, a new order confirmation will be issued detailing the changes and the new cost. Alterations are not confirmed until a new order confirmation has been issued. Should you make any changes after that time there will not be a reduction in the price you pay, even if your new design is cheaper than the original booking.
In the unlikely event that we need to cancel your order any monies paid will be refunded. Our company reserves the right to cancel, vary or suspend the operation of this contract if events occur which are in the nature of force majeure including (without prejudice to the generality of the foregoing): fire, floods, storm, plant breakdown, strike, pandemic, riot, hostilities, non-availability of materials or supplies or any other event outside the control of Our company, and Our company shall not be liable for any breach of contract resulting from such an event.
Our company liability (both in contract and tort) in respect of defects in goods or services shall be limited to the issue of a credit note in respect thereof or granting a refund or other such compensatory measures as Our company, at its discretion, considers appropriate in the circumstances and shall be limited to the to the value of the goods or services giving rise to the claim.
Our company shall not under any circumstances be liable for the customer respect of indirect consequential loss or damage or loss of profits, provided always that these conditions do not exclude or restrict /our company statutory liability for death or personal injury arising from any negligence on Our company part or liability imposed by statutory implied terms in Consumer Contracts.
Complaints are very rare and due to the amount of work put into each individual cake we take them very seriously.
Both Parties agree to not post any negative information about the other arising out of this Contract or Event on any online forum or website without providing advance written notice of the intended content thereof and providing the other party with a prior opportunity to resolve any issues between the parties amicably.
Complaints regarding the decoration of celebration cake can be easily repaired so errors of this nature must be pointed out upon delivery/collection to give us the opportunity to correct them. Once the cake has been handed over you are confirming that all decoration is as requested, and no further claims can be made. Wedding cake clients will be sent a detailed sketch of their wedding cake prior to the wedding. It is the client’s responsibility to check that this meets with their requirements and raise any issues with us if there are any discrepancies.
Where the complaint is regarding the quality of the cake then the cake, or remainder of the cake/tier, must be returned to us as soon as possible after cutting and within 48 hours of collection/delivery to ensure that we are able to fairly assess the nature of the complaint.
Please note we can only deal with the client who placed the original order.
All designs and intellectual property rights remain the property of Our company.
We reserve the right to use images of your cake on our social media and for any other form of advertising including web-based promotions, brochures, galleries and competitions. It is advisable that you make a copy of all documentation received from Our company for your own benefit.
Any headings utilised in this Agreement have been inserted for the convenience of reference only and should in no way restrict or otherwise affect the construction of the terms and conditions hereon.